Terms of service

Sleep Palace – Privacy Policy

This privacy policy applies between you, the user of this Website, and Sleep Palace, the owner and provider of this Website. Sleep Palace takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy:

Data
Means collectively all information that you submit to Sleep Palace via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Data Protection Laws
Means any applicable law relating to the processing of personal data, including but not limited to the GDPR and any national implementing laws, regulations, and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR
Means the General Data Protection Regulation (EU) 2016/679.

Sleep Palace, we, or us
Means Sleep Palace of [INSERT BUSINESS ADDRESS].

User or you
Means any third party that accesses the Website and is not either:
(i) employed by Sleep Palace and acting in the course of their employment; or
(ii) engaged as a consultant or otherwise providing services to Sleep Palace and accessing the Website in connection with those services.

Website
Means the website you are currently using: https://sleeppalace.co.uk/ (or your correct domain), including any sub-domains unless expressly excluded by their own terms and conditions.

Unless the context requires otherwise:

  • the singular includes the plural and vice versa;

  • references to clauses, schedules or appendices are to this privacy policy;

  • “including” means “including without limitation”;

  • headings do not affect interpretation.

Scope of this Privacy Policy

This policy applies only to the actions of Sleep Palace and Users with respect to this Website.
It does not extend to any websites that can be accessed from this Website, including social media links.

For the purposes of applicable Data Protection Laws, Sleep Palace is the data controller. This means Sleep Palace determines the purposes for which, and the manner in which, your data is processed.

Data We Collect

We may collect the following data, including personal data:

  • Name

  • Date of birth

  • Gender

  • Job title

  • Profession

  • Contact information (email address, telephone number)

  • Demographic information (postcode, preferences, interests)

  • Financial information such as credit/debit card numbers

  • IP address (automatically collected)

  • Web browser type and version (automatically collected)

  • Operating system (automatically collected)

  • A list of URLs referring to your activity on the Website (automatically collected)

How We Collect Data

We collect data in the following ways:

Data given by you

Sleep Palace collects your data when:

  • You contact us via the Website, phone, email or other means

  • You register an account

  • You make purchases

  • You sign up for marketing communications

  • You use any of our services

Data collected automatically

When you visit the Website, we automatically collect:

  • IP address

  • Browser and device details

  • Date, time, and frequency of Website access

  • Your interaction with Website content

How We Use Your Data

We use your data to:

  • Maintain internal records

  • Improve our products and services

  • Process orders and payments

  • Communicate with you regarding your orders

  • Send relevant marketing (only if consented)

We may process your data under legitimate interests or contractual necessity.

Who We Share Data With

We may share your data with:

  • Employees, agents or professional advisors (for business operations)

  • Third-party service providers (payment processors, couriers, IT providers)

  • Payment processors (to process payments on the Website)

All sharing is fully compliant with this privacy policy.

Keeping Your Data Secure

We use strong technical and organisational measures to safeguard your data:

  • Password-protected accounts

  • Secure servers

  • SSL-encrypted payment information

  • Anti-fraud and security monitoring

If you suspect misuse or unauthorised access to your data, please email:
📧 info@sleeppalace.co.uk (or your correct email)

Data Retention

Sleep Palace will keep your data only as long as necessary to:

  • fulfil your orders

  • meet legal, tax, and regulatory requirements

Even if deleted from our systems, data may remain on secure backups for compliance purposes.

Your Rights

You have the following rights over your personal data:

  • Right to access

  • Right to correct

  • Right to erase

  • Right to restrict processing

  • Right to data portability

  • Right to object

To exercise your rights, email:
📧 info@sleeppalace.co.uk

If you are unhappy with our response, you may contact the UK Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk/

Links to Other Websites

This Website may contain links to external sites. Sleep Palace has no control over these websites and accepts no responsibility for their content or practices.

Business Ownership Changes

If Sleep Palace expands, reduces, or undergoes ownership changes, your data may be transferred to the new owner. They will continue to use it only for the purposes originally collected.

General

  • You may not transfer your rights under this policy.

  • We may transfer ours if it does not affect your rights.

  • If any part of this policy becomes invalid, the rest remains in effect.

  • This policy is governed by the laws of England and Wales.

Changes to This Privacy Policy

Sleep Palace may update this policy from time to time.
Changes will be posted immediately on the Website.

You are deemed to have accepted any changes on your first use of the Website after the update.

You may contact us via:
📧 info@sleeppalace.co.uk