DELIVERY GUIDE
Please read the full information below prior to placing the order.
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Customer places the order
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Order is dispatched to our in-house manufacturers (within 24 hours)
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Once the item is ready, goes through various quality checks
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Delivery is booked into a route
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Customers will receive a phone call or Text Message from our dedicated delivery team to confirm 24-48 hours prior
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Driver will call at least 30 minutes prior to the delivery to ensure you are at home.
We do not offer specified day deliveries if you are unable to accept delivery on certain days do alert us and we will help you in every way possible, if you have missed the delivery our drivers will leave a card, please contact us to reschedule.
At Sleep Palace, we offer a speedy delivery service, certain postcodes have slightly longer lead time compared to others, please check to see if your postcode is listed below, if your postcode is not listed below your items will be delivered within 2-7 working days.
DELIVERY LEAD TIMES
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RH-LD-LL-SS-IP-CO-NR-LA-KA-SY-SN-TD-SN-SP-ME11-ME12-SA-PO-BN-TN-CT- BA-SO-CA
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2-10 working days delivery time scale
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PA-FK-KY-DG
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2-12 working days delivery time scale
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TR-PL-TQ-EX-TA-DT-AB-BH-DD-KW-PH
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7-14 working days delivery time scale
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IV-BT
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3-7 WEEKS FOR DELIVERY
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ISLE OF MAN - ISLE OF WIGHT-KW-CHANNEL ISLANDS
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No Delivery Available
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To keep our prices cheap as possible we regret to inform that deliveries to these postcodes listed below have a small surcharge.
DELIVERY CHARGE AREAS
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ZONE A
SY-LL-LD-SA-DG
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£26.99 CHARGE
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ZONE B
TR-PL-TQ-EX-TA-DT-AB-BH-DD-PH
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£49.99 CHARGE
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ZONE C
IV-BT
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£99.99 CHARGE
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To make a payment for the delivery charge please select the zone your area is listed in and make the payment.
Assembly & Room of Choice
Room of choice £49.99 - Please ensure that the passage is clear and there is sufficient room for our team to put the bed into your chosen rooms.
Installation £99.99 – If all customers could ensure that the previous bed has been dismantled for our team to fit your new bed as our team are not responsible for dismantling old beds. Due to health & safety we do not offer the option to take away your old bed.
Cancelling an order
We do try our absolute best to ensure that all our customers receive the absolute best care, you can cancel your order if the order has not been dispatched, usually all orders are dispatched within 72 hours so it would be best to alert us at the earliest point to ensure we can cancel the order otherwise a £30 handling charge will be applicable.
Headboards and ottoman boxes
Our Headboard and ottoman boxes are delivered on a tracked service where you will be provided a tracking number, and delivery is 3-5 days